This website contains general information only and although every attempt has been made to ensure the accuracy of the information, the website should not be used as a substitute for obtaining legal advice. You should seek appropriate legal advice before taking or refraining from taking any action as a result of any of the contents of this website. If you need legal advice, please do not hesitate to contact us at firstname.lastname@example.org.
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The contents of this website including the website design and all other materials on this website are copyright JMA HR & Legal Limited.
Governing law and jurisdiction
Your use of this website will be governed by and construed in accordance with the laws of England and Wales and any dispute will be referred to the English courts.
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JMA HR & Legal Limited is not authorised under the Financial Services & Markets Act 2000.
JMA HR & Legal Limited is authorised and regulated by the Solicitors Regulation Authority (SRA). Advice is provided by solicitors of England and Wales. The SRA rules and code of conduct can be found at http://www.sra.org.uk/rules/.
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What do to if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- within six months of receiving a final response to your complaint; and
- no more than six years from the date of act/omission; or
- no more than three years from when you should reasonably have known there was cause for complaint.