If you would like to make a formal complaint, then you can read our full complaints handling policy here.
Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority (SRA) can help you if you are concerned about our behaviour. The SRA can help you, or take action, when solicitors:
• tell lies;
• steal from you;
• shut down without telling you;
• break the SRA rules.
To raise your concerns with the SRA follow this link: Solicitors Regulation Authority.
What do to if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- within six months of receiving a final response to your complaint; and
- no more than six years from the date of act/omission; or
- no more than three years from when you should reasonably have known there was cause for complaint.