Complaints Policy
If you would like to make a formal complaint, then you can read our full complaints handling policy here.
Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority (SRA) can help you if you are concerned about our behaviour. The SRA can help you, or take action, when solicitors:
• tell lies;
• steal from you;
• shut down without telling you;
• break the SRA rules.
To raise your concerns with the SRA follow this link: Solicitors Regulation Authority.
What do to if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
If you would like more information about the Legal Ombudsman, please contact them as follows:
Telephone: 0300 555 0333 between 10am to 4pm Monday to Friday
Email: enquiries@legalombudsman.org.uk
Address: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
www.legalombudsman.org.uk